Privacy Policy

Last Updated: 24 August 2026

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At Dheekshu's Collections, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, place an order, contact us, or use our services.

By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you interact with us, we may collect the following information:

• Full name

• Billing and delivery address

• Mobile/WhatsApp number

• Email address

• Order details and purchase history

• Payment and transaction-related information

• Information provided when contacting our customer support

• Information submitted through forms, enquiries, or other communication channels

• Technical information such as IP address, browser type, device information, and website usage data, where applicable

We only collect information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and improve our services.

We may use your personal information to:

• Process and fulfil your orders.

• Confirm payments and transactions.

• Arrange shipping and delivery.

• Share order tracking and delivery updates.

• Respond to enquiries and provide customer support.

• Process eligible refund or replacement requests.

• Contact you regarding your order or service-related matters.

• Improve our products, website, customer service, and overall shopping experience.

• Prevent fraudulent, unauthorised, or unlawful activities.

• Comply with applicable legal and regulatory requirements.

Payments may be processed through third-party payment gateways or financial service providers.

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Dheekshu's Collections does not intentionally collect or store complete credit card, debit card, banking passwords, UPI PINs, or other sensitive payment credentials on our own systems.

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Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

We may use your personal information to:

• Process and fulfil your orders.

• Confirm payments and transactions.

• Arrange shipping and delivery.

• Share order tracking and delivery updates.

• Respond to enquiries and provide customer support.

• Process eligible refund or replacement requests.

• Contact you regarding your order or service-related matters.

• Improve our products, website, customer service, and overall shopping experience.

• Prevent fraudulent, unauthorised, or unlawful activities.

• Comply with applicable legal and regulatory requirements.

We may use WhatsApp, phone calls, email, SMS, or other communication channels to communicate with you regarding your orders, delivery, enquiries, or customer support.

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When you communicate with us through a third-party platform such as WhatsApp, your communication may also be subject to that platform's own privacy policy and terms.

Our website may use cookies and similar technologies to:

• Enable essential website functionality.

• Remember preferences.

• Understand how visitors use our website.

• Improve website performance and user experience.

• Measure website traffic and engagement.

• Support relevant marketing or advertising activities, where applicable.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

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However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and maintaining order records.

• Providing customer support.

• Handling refunds, replacements, or disputes.

• Maintaining business and financial records.

• Complying with applicable legal, tax, accounting, and regulatory requirements.

• Protecting our legitimate business interests.

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of, subject to applicable legal requirements.

Our website and services are not intentionally directed towards children.

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We do not knowingly collect personal information from children without appropriate consent or legal authorisation. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

Our website or communications may contain links to third-party websites, social media platforms, payment services, courier services, or other external websites.

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We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent where processing is based on consent.

• Raise concerns regarding the use of your personal information.

To make a privacy-related request, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent where processing is based on consent.

• Raise concerns regarding the use of your personal information.

To make a privacy-related request, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

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Dheekshu's Collections
WhatsApp: 9442747148

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We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.

By using our website, contacting us, or placing an order with Dheekshu's Collections, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above, to the extent permitted by applicable law.

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Thank you for trusting Dheekshu's Collections.