Terms & Conditions

Please read these Terms & Conditions carefully before placing an order with Dheekshu's Collections. By placing an order through our website, WhatsApp, social media, or any other ordering channel, you acknowledge that you have read, understood, and agreed to these terms.

• All orders are subject to product availability and successful payment confirmation.

• Product images are provided for reference. Due to lighting, photography, and differences in screen settings, actual product colours may vary slightly from the images displayed online.

• Product dimensions, specifications, designs, and other details are provided to the best of our knowledge and may vary slightly where applicable.

• We reserve the right to update product information, pricing, availability, or specifications without prior notice.

• We reserve the right to refuse or cancel an order in exceptional circumstances, including product unavailability, pricing errors, payment issues, or suspected fraudulent activity.

• Customers are responsible for reviewing all product details, quantities, sizes, specifications, shipping information, and other order details before completing the purchase.

• An order will be considered confirmed only after successful payment and order confirmation.

• Orders may be processed only after the payment has been successfully received.

• Any additional charges applicable to shipping, express delivery, customs, taxes, or other services will be communicated or charged as applicable.

• Orders cannot be cancelled once they have been placed or confirmed.

• Customers are requested to carefully review their order before completing the purchase.

• As many of our products are available in limited quantities and may feature unique designs or specifications, cancellation requests cannot be accommodated after order confirmation.

• Orders are processed and dispatched according to our Shipping Policy.

• Domestic orders generally require 3–5 working days for processing.

• International orders are generally dispatched within 5 working days.

• Estimated delivery times provided are indicative and may vary depending on the destination, courier service, weather conditions, holidays, customs clearance, or other circumstances beyond our control.

• Once an order has been dispatched, tracking information will be shared through the customer's registered WhatsApp number or email, wherever applicable.

• Delays caused by courier companies, customs authorities, local regulations, natural events, or other circumstances beyond our control shall not be considered a failure on our part.

• International shipping is subject to the availability of courier services to the destination country.

• International shipping charges may be calculated at checkout or communicated separately via WhatsApp, wherever applicable.

• Customers are responsible for all customs duties, import duties, taxes, clearance charges, and other fees imposed by the destination country.

• Dheekshu's Collections is not responsible for delays, additional charges, or issues arising from customs clearance or local regulations.

• Bulk orders may require 5–10 working days for processing, depending on the quantity, product availability, and requirements.

• Customers requiring custom packaging, special handling, or specific delivery arrangements must communicate these requirements before confirming the order.

• Bulk orders cannot be cancelled once confirmed.

• Bulk orders are subject to product availability and may require advance payment or other agreed payment terms.

• A complete and continuous unboxing video is mandatory for any claim relating to transit damage, missing items, incorrect items, or replacement.

• The video must clearly show:

• The sealed parcel before opening.

• The complete unboxing process without interruption.

• All products and items received.

• Claims will not be accepted if:

• The video is partial, edited, or interrupted.

• The video was recorded after the parcel had already been opened.

• The parcel or products have been repacked before the issue is documented.

• Only photographs or post-opening videos are submitted without a valid continuous unboxing video.

• Any claim submitted without a valid unboxing video will not be eligible for a refund or replacement.

• All claims are subject to verification and review. Submission of an unboxing video does not automatically guarantee a refund or replacement.

• Refunds or replacements will be considered only for eligible issues, subject to verification.

• Eligible claims may include transit damage, missing items, or incorrect items received.

• Any refund or replacement request must comply with the Unboxing & Claims Policy.

• Where a replacement is approved, the replacement will be subject to product availability.

• If a replacement is not possible due to product unavailability, an appropriate alternative resolution may be offered at our discretion.

• Refund processing times may vary depending on the payment method and financial institution.

• Express dispatch or urgent delivery requests must be made through WhatsApp at 9442747148 with the relevant Order Number.

• Express shipping availability will depend on the delivery location and courier availability.

• Additional charges may apply for express services.

• Requests received on or before 11:00 AM may be considered for same-day processing, subject to availability and operational feasibility.

• Same-day processing or express delivery is not guaranteed.

During festive seasons, holidays, promotional periods, or other periods of high order volume, processing and delivery timelines may be extended.

Customers are advised to place orders sufficiently in advance when ordering for events, gifting, or time-sensitive requirements.

• Products are subject to availability at the time of order.

• Due to the limited quantity and unique nature of certain products, availability may change without prior notice.

• In the unlikely event that a confirmed product becomes unavailable, we will contact the customer regarding the available options.

Customers are responsible for:

• Providing accurate name, delivery address, phone number, email address, and other required information.

• Reviewing the order carefully before payment.

• Being available to receive the shipment or making appropriate arrangements for delivery.

• Providing accurate information required for international shipments and customs clearance.

• Inspecting the parcel and recording the mandatory unboxing video before opening it.

Dheekshu's Collections shall not be responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

By placing an order, customers agree that Dheekshu's Collections may contact them regarding their order, including order confirmation, payment, dispatch, tracking, delivery, and customer support through registered contact details such as WhatsApp, phone, or email.

Dheekshu's Collections reserves the right to modify, update, or revise these Terms & Conditions at any time. Any changes will be effective once published through the applicable sales or communication channel.

Customers are encouraged to review the Terms & Conditions before placing an order.

By placing an order with Dheekshu's Collections, you confirm that you have read, understood, and agreed to these Terms & Conditions, including the applicable Shipping, Cancellation, Refund, Replacement, and Unboxing Policies.

If you have any questions regarding these terms or your order, please contact us through WhatsApp at 9442747148.

Thank you for choosing Dheekshu's Collections!