Refund Policy

We take great care to ensure that every order is packed and dispatched securely. As our products are often available in limited quantities and may feature unique designs or specifications, please review your order carefully before completing your purchase.

Orders cannot be cancelled once they have been placed or confirmed. Once an order is confirmed, we are unable to accept cancellation requests for any reason.

Refunds or replacements are considered only in cases involving:

• Transit damage

• Missing items

• Incorrect items received

• Other genuine issues with the order, subject to verification

Any request for a refund or replacement must be supported by a complete and continuous unboxing video.

A continuous, unedited unboxing video is mandatory for any claim relating to transit damage, missing items, incorrect items, or replacement.

The video must:

• Clearly show the sealed parcel from all relevant sides before it is opened.

• Clearly show the shipping label/order details where applicable.

• Record the entire unboxing process continuously and without interruption.

• Clearly display all products and items received after opening.

• Show the condition of the package and its contents before anything is removed, rearranged, or repacked.

A refund or replacement claim will not be accepted if:

• The unboxing video is partial, edited, or interrupted.

• The parcel was opened before recording began.

• The video was recorded after the parcel had already been opened.

• The parcel or its contents have been repacked before the issue is documented.

• Only photographs or videos taken after opening are provided without a valid continuous unboxing video.

• No valid unboxing video is submitted.

Without a valid and continuous unboxing video, the claim will not be eligible for a refund or replacement.

All claims are subject to review and verification. Submission of an unboxing video does not automatically guarantee a refund or replacement. Once the claim and supporting evidence have been reviewed, the appropriate resolution will be determined.

Please inspect your parcel carefully while recording the unboxing video. We strongly recommend keeping the original packaging and all received items until your claim, if any, has been fully resolved.

By placing an order, you acknowledge and agree to the terms of this Refund & Replacement Policy.